FAQ – Al Zawja Modesty

At Al Zawja Modesty, the pursuit of profit never takes precedence over respect for our customers. We are, first and foremost, sisters, bound by values that go beyond the simple act of purchasing. Every item, every interaction, and every decision is guided by this desire to serve you with sincerity, honesty, and kindness.

Here, we answer frequently asked questions and clarify certain points to ensure that your shopping and customer experience go as smoothly as possible. Please read all the information in our F.A.Q. carefully before shopping, as well as our refund and return policy.

Please read all the information in our FAQ carefully before making your purchases,

Frequently asked questions

Once your order has been validated, you will automatically receive an order validation and confirmation email. If you do not receive this email, please contact us here: al-zawja@outlook.fr . On our side, the preparation of your order is generally done in less than 24 hours. However, it is possible that this period may be longer depending on the number of orders to be processed. Your package is then shipped in less than 48 hours (same conditions as for the preparation of the order), depending on the shipping method selected during the purchase. When your package is dropped off, you will be notified by email and a tracking number will be given to you. You will therefore be able to track your package from that moment on until receipt. Delivery times depend on the carrier and the delivery area.

If you have not received your package, please first check the delivery status using the tracking number we sent you by email.

If the problem persists, contact us at the following address: al-zawja@outlook.fr , providing us with all the necessary details, including your order number and the tracking number. We will assess the situation and, depending on the circumstances, we commit to compensating you by sending a new package (subject to available stock) or by providing a partial or full refund of your order.

It is essential to think carefully and read all the necessary information before making a purchase. Since no item details are hidden from you, it is obvious that returns, exchanges, and refunds only apply to manufacturing defects and/or errors during order preparation. Please refer to our return & refund policies section.

Our products are manufactured locally in Cairo, Egypt. We carefully select our manufacturing partners to ensure our products are of high quality and good value for money.

Don't panic! Although rare, if you receive the wrong order or an incorrect item, please contact us by email. We will send you a return slip to return the incorrect items. Upon receipt, we will immediately ship the correct order with the correct items. You will not be charged for either returning the package or receiving the new order. It is also possible that some items may be out of stock in the meantime. In this case, we will refund you.

Please refer to our detailed section: Return & Refund Policies

Given our efforts to provide a fast and efficient order preparation service, it is not possible to cancel an order more than 24 hours after it has been placed (and only if the item has not yet been processed within those 24 hours; if the item has been processed before these 24 hours, cancellation will not be possible).

Once the order has been placed, it will no longer be possible to use the promo code, as it is promoted on the site and any retroactive use would cause disadvantages and management difficulties for the brand.

We do our best to present our items as realistically as possible. However, lighting and retouching are used in our photos and videos, which may result in slight color variations compared to the actual product.

It is also important to note that our clothing is displayed on an articulated mannequin rather than a person. The appearance may therefore vary slightly once the garment is worn. Nevertheless, we strive to present each of our items as faithfully as possible to the actual product.

At Al Zawja Modesty, some of our photographs occasionally use artificial intelligence to enhance their appearance and visual quality, without altering the garment shown.

Each image involved is the result of genuine preliminary work, starting with a photo shoot of our pieces. AI is used only in the final step, as a finishing tool, to give the final result a professional look while remaining true to the original product. We are committed to providing an accurate representation of our designs and offering you a shopping experience based on transparency and trust.

For most countries, it will not be necessary to pay taxes or customs fees. Nevertheless, it is your responsibility to inquire about this: we are not responsible for restrictions related to your country. Also, be aware of fraudulent emails asking you to pay unverified taxes.